Shipping policy
Delivery Info
We can offer your Free DPD Delivery for all orders over £100
Please note DPD Next day is Sunday - Thursday if ordered before 2pm
Which courier will send my Wren products to me?
At Wren, we use a combination of Royal Mail & DPD.
How long will I wait to receive my items?
If you place an order before 2pm, we will try and dispatch the same working day, however, if this falls on a weekend, it could be a little longer.
The majority of our orders are dispatched within 24 - 48 hours.
Most orders placed before 2pm will be dispatched that same working day.
Delivery Timings
- Royal Mail - 2 - 4 business days from despatch
- DPD Next Day Delivery - Guaranteed next business day delivery if you order before 2pm (Working Day, Monday to Thursday)
What should you do if your package hasn't arrived?
Please send us an email at hello@my-wren.com if you have not received your package within 7 working days from the date when you received a dispatch notice.
Other Import Information
If in the unlikely event, we are unable to fulfill your order because products become out of stock, we will contact you by email or phone and organise a refund / replacement.
We will not be able to redirect any orders after our courier has dispatched them. We are unable to redirect orders once items have been dispatched.